Thank you for choosing Fibranza Essence Co. as your source for high-quality essential oils. We strive to provide the best products and services to our valued customers. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive refund policy outlined below:
- Refund Eligibility:
To be eligible for a refund, you must have purchased the product directly from Fibranza Essence Co. Please note that if you purchased our products through an authorized retailer or third-party seller, their refund policy will apply.
- Timeframe for Refunds:
You have up to 7 calendar days from the date of purchase to request a refund.
- Refund Conditions:
Refunds will only be issued for unopened and unused products in their original packaging. If the product has been opened or used, it will not be eligible for a refund.
- Return Process:
To initiate a refund, please contact our customer support team at [insert customer support email/phone number]. We will guide you through the return process and provide you with the necessary instructions.
Customers are responsible for any shipping costs associated with returning the product.
- Inspection and Approval:
Once we receive the returned product, our team will inspect it to ensure it meets the refund conditions mentioned above.
If the return is approved, we will process your refund within 7-14 business days. The refund will be issued in the same form of payment used for the original purchase.
- Non-Refundable Items:
Some items are non-refundable, including gift cards, downloadable digital products, and promotional items or samples.
- Shipping Issues and Damaged Products:
If you received a damaged or defective product, or if there was an error in the shipment, please contact our customer support team immediately. We will work with you to resolve the issue and may provide a replacement or a full refund, including any shipping costs.
- Change of Mind:
If you simply changed your mind about the purchase and wish to return an unopened product, we can provide a refund; however, shipping costs will not be reimbursed.
If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. If the order has not been shipped, we will issue a full refund.
- Contact Us:
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at email@example.com / +91 8884442869.
Fibranza Essence Co. reserves the right to modify this refund policy at any time without prior notice. Any changes made will be effective immediately.