Thank you for choosing Fibranza Essence Co. as your source for high-quality essential oils. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a comprehensive returns policy outlined below:
- Returns Eligibility:
To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging.
Products that have been opened, used, damaged, or are not in their original condition may not be eligible for return.
- Timeframe for Returns:
You have up to 7 calendar days from the date of delivery to request a return.
- Return Process:
To initiate a return, please contact our customer support team at [insert customer support email/phone number]. We will guide you through the return process and provide you with the necessary instructions.
Please securely package the item(s) you wish to return, including a copy of your order confirmation or receipt.
- Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received.
- Inspection and Approval:
Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria mentioned above.
If the return is approved, we will process your refund within 7-14 business days. The refund will be issued in the same form of payment used for the original purchase.
- Non-Returnable Items:
Some items are non-returnable, including gift cards, downloadable digital products, and promotional items or samples.
- Shipping Issues and Damaged Products:
If you received a damaged or defective product, or if there was an error in the shipment, please contact our customer support team immediately. We will work with you to resolve the issue and may provide a replacement or a full refund, including any shipping costs.
- Change of Mind:
If you simply changed your mind about the purchase and wish to return an unopened product, we can provide a refund; however, shipping costs will not be reimbursed.
If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. If the order has not been shipped, we will issue a full refund.
- Contact Us:
If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team at firstname.lastname@example.org / +91 8884442869.
Fibranza Essence Co. reserves the right to modify this returns policy at any time without prior notice. Any changes made will be effective immediately.